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Contact Us

Browse FAQ's

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How can I make a return or exchange?

You have the right to request a full refund or exchange on all products bought on our website within 14 days from the date of delivery.
* Black Friday/Christmas Exception: Orders placed between the 7th November and the 25th December, 2022 will be eligible to be
returned for a full refund or exchange for free of charge until January 8th, 2023.

Please proceed your return request on our Returns Center
The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additonal charges if returns do not meet this criteria.
Pre-paid labels provided by Nordgreen to the customer must be used within 14 days of the shipping labels creation date. Shipments chosen to be shipped with own courier need to be sent out within 14 days. Nordgreen holds the right to refuse any returns shipped after this time frame.
Go to Returns Center

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Are returns or exchanges free of charge?

If you select our standard free shipping delivery, then yes!
It can be exchanged for a product of all (equal/lesser/higher) value. We will refund you the difference for lower priced items or invoice you for the difference for a higher priced product.

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How will I know that Nordgreen has received my return?

We send an email update as soon as we have received your goods. Processing your refund or exchange usually takes 2-7 working days.
Please be aware that free postal returns can take around 2-3 weeks to get delivered back to Nordgreen.

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What is the return policy during Black Friday and Christmas?

Orders placed between the 7th November and the 25th December, 2022 will be eligible to be
returned for a full refund or exchange for free of charge until January 8th, 2023.

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Where do you ship?

We ship anywhere in the world aside from the following:
India & Mexico

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How long does delivery take?

To most of the EU countries express delivery time is 1-3 working days and non-EU countries 2-5 working days.
Please check specific country Delivery Times here.

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How much does shipping cost?

Standard shipping is always free! However, prior order confirmation, you will be able to select expedited delivery options and review the prices for each option.

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Where and/or When can I track my order?

When your order is packed, you will receive shipping confirmation email. An email will include the tracking link.
Please note that it can take up to 24 hours for the tracking to activate with our express shipping options. If you have ordered via postal service then it can take up to 48-72 hours that excludes weekends.

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How can I make a return or exchange?

You have the right to request a full refund or exchange on all products bought on our website within 14 days from the date of delivery.
* Black Friday/Christmas Exception: Orders placed between the 7th November and the 25th December, 2022 will be eligible to be
returned for a full refund or exchange for free of charge until January 8th, 2023.

Please proceed your return request on our Returns Center
The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Nordgreen holds the right to additonal charges if returns do not meet this criteria.
Pre-paid labels provided by Nordgreen to the customer must be used within 14 days of the shipping labels creation date. Shipments chosen to be shipped with own courier need to be sent out within 14 days. Nordgreen holds the right to refuse any returns shipped after this time frame.
Go to Returns Center

+

Are returns or exchanges free of charge?

If you select our standard free shipping delivery, then yes!
It can be exchanged for a product of all (equal/lesser/higher) value. We will refund you the difference for lower priced items or invoice you for the difference for a higher priced product.

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How will I know that Nordgreen has received my return?

We send an email update as soon as we have received your goods. Processing your refund or exchange usually takes 2-7 working days.
Please be aware that free postal returns can take around 2-3 weeks to get delivered back to Nordgreen.

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What is the return policy during Black Friday and Christmas?

Orders placed between the 7th November and the 25th December, 2022 will be eligible to be
returned for a full refund or exchange for free of charge until January 8th, 2023.

+

Where do you ship?

We ship anywhere in the world aside from the following:
India & Mexico

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How long does delivery take?

To most of the EU countries express delivery time is 1-3 working days and non-EU countries 2-5 working days.
Please check specific country Delivery Times here.

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How much does shipping cost?

Standard shipping is always free! However, prior order confirmation, you will be able to select expedited delivery options and review the prices for each option.

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Where and/or When can I track my order?

When your order is packed, you will receive shipping confirmation email. An email will include the tracking link.
Please note that it can take up to 24 hours for the tracking to activate with our express shipping options. If you have ordered via postal service then it can take up to 48-72 hours that excludes weekends.

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Is there a warranty and how long is it?

Yes!
All Nordgreen watches (including refursbished products) are covered by 2-year warranty from the date of purchase.
Nordgreen warranty covers only the manufacturing defects on the watch itself.

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How long is the battery life of my watch?

The batteries fitted in our timepieces are expected to last around 2 years. The battery life-time depends on external factors such as, but not limited to external temperature, humidity, air pressure.
Battery changes are not considered as a warranty repair service. Batteries can be found at electronics stores, watchmakers or jewelry shops.

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If you have other warranty & repair questions

For warranty repair, the defective watch must be registered as soon as possible. You can simply contact us via contact form below or at hello@nordgreen.com. Please explain the error in-depth as possible. In case of evident defect, please attach visible documentation. In addition, let us know your unique serial number that you find on the back of your watch.

If your watch is damaged in a manner that is not covered by warranty terms, please email our support team via contact form or at hello@nordgreen.com and we will arrange out of warranty resolution for a reasonable fee.

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Are your watches unisex?

Yes. All of our timepieces look great on everyone. However, typically 32mm is best suited for women, 40mm/42mm are better suited for men, and 36mm watches look great on both.

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Watch measurements per watch and strap

Nordgreen straps come in one size only. We do offer different sizes of the straps such as 14mm, 16mm, 18mm and 20mm, that fit accordingly with the 28mm, 32mm, 36mm and 40mm watch heads, and they cannot be interchanged between each other.

You may check all of the detailed measurements of our straps here.

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What if my leather strap is too short?

We are sorry to hear that, but luckily we do have XL version of the 18mm leather straps that suits our 36mm watches.
Please reach out to us at hello@nordgreen.com and we will be more than happy to help you out.

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Is there a warranty and how long is it?

Yes!
All Nordgreen watches (including refursbished products) are covered by 2-year warranty from the date of purchase.
Nordgreen warranty covers only the manufacturing defects on the watch itself.

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How long is the battery life of my watch?

The batteries fitted in our timepieces are expected to last around 2 years. The battery life-time depends on external factors such as, but not limited to external temperature, humidity, air pressure.
Battery changes are not considered as a warranty repair service. Batteries can be found at electronics stores, watchmakers or jewelry shops.

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If you have other warranty & repair questions

For warranty repair, the defective watch must be registered as soon as possible. You can simply contact us via contact form below or at hello@nordgreen.com. Please explain the error in-depth as possible. In case of evident defect, please attach visible documentation. In addition, let us know your unique serial number that you find on the back of your watch.

If your watch is damaged in a manner that is not covered by warranty terms, please email our support team via contact form or at hello@nordgreen.com and we will arrange out of warranty resolution for a reasonable fee.

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Are your watches unisex?

Yes. All of our timepieces look great on everyone. However, typically 32mm is best suited for women, 40mm/42mm are better suited for men, and 36mm watches look great on both.

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Watch measurements per watch and strap

Nordgreen straps come in one size only. We do offer different sizes of the straps such as 14mm, 16mm, 18mm and 20mm, that fit accordingly with the 28mm, 32mm, 36mm and 40mm watch heads, and they cannot be interchanged between each other.

You may check all of the detailed measurements of our straps here.

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What if my leather strap is too short?

We are sorry to hear that, but luckily we do have XL version of the 18mm leather straps that suits our 36mm watches.
Please reach out to us at hello@nordgreen.com and we will be more than happy to help you out.

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What payment option do you accept?

We accept American Express, Diners, MasterCard, Visa, PayPal.
For country specific payment options, please see list of payment options when checking out.

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How can I get an invoice?

Your confirmation of the purchase is your order confirmation mail.
However, if you need an invoice for tax purposes, please reach out to us at hello@nordgreen.com and we will send the needed invoice asap.

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Why was my payment refused?

When a payment is refused, it is typically due to one of three reasons.

There are insufficient funds in your account.
The card you are using is not issued in the country you purchase from.
Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for a quick solution.

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What payment option do you accept?

We accept American Express, Diners, MasterCard, Visa, PayPal.
For country specific payment options, please see list of payment options when checking out.

+

How can I get an invoice?

Your confirmation of the purchase is your order confirmation mail.
However, if you need an invoice for tax purposes, please reach out to us at hello@nordgreen.com and we will send the needed invoice asap.

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Why was my payment refused?

When a payment is refused, it is typically due to one of three reasons.

There are insufficient funds in your account.
The card you are using is not issued in the country you purchase from.
Your bank is not allowing payment for security reasons.
We recommend that you contact your bank for a quick solution.

Track Your Order:

Wonder where your package is? You can track your package here.

Contact our Customer Support:

If you would like to discuss any problems related to your order, would like to find out more about the brand, or simply have a chat, please fill out the form on this page, or give us an email at hello@nordgreen.com

Chat With Us:

Facebook Messenger

Press & Collaborations:

If you are interested in writing a piece, or working with Nordgreen please contact partnerships@nordgreen.com

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